Testimonials
Outstanding

Todd, I want to thank you and Urns of America for your service and your outstanding urn. I do not want to rush the use of the urn I purchased but,...
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Shipping & Returns

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 5pm.

Carriers
We use the following carriers to deliver our orders:

  • UPS
  • FedEx

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How To Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  • Please email use the contact form to request a refund and we will assign you an RMA number (return materials authorization number).
  • Mail your returned item to:
    Urns of America, LLC
    Returns Department, (assigned RMA #)
    13789 Rider Trail North
    Suite 103
    Earth City, MO 63045
  • Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Urns must be returned unused in the original packaging. Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If your urn is unused and in its original packaging, you may exchange your urn for a another. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment
We only accept Credit Cards (Visa, Master Card, American Express, Discover).

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be fully refunded.

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